Shipping & Return
1 Europe: 2/5 business days
2 USA: 10/15 business days
◦ RETURN ORDERS: CHARGED TO THE CUSTOMER (SHIP TO LONDON, UK)
elliott footwear is glad to offer you a free shipping for all orders. Orders are shipped by the Seller from Monday to Friday from 9:00-17:00 GMT hours, the day after the order. Orders placed during the weekend will be processed on the following Monday. Once your order is shipped, tracking information will be emailed to the email address the customer provided during checkout. During peak holiday times, please allow an extra business day for tracking information to be transmitted and shipment to be made.
The delivery of the purchased products takes place on average 3/5 working days for orders from all Europe and 10/15 working days for United States. It is possible to ship goods to United Kingdom, to the European Community, and to United States.
The Seller guarantee to do everything in his power in order to respect the delivery times indicated on the Site and, in any case, to deliver within a maximum of thirty (30) days from the day following the date on which the Customer has sent the order and after confirmation of payment. In case of non-execution of the order by the Seller, due to the temporary unavailability of the Product, the Seller shall provide written notice to the Customer and will refund any amount already paid by the Customer for the payment of the Product according to the following paragraph.
The website indicates the availability or unavailability of the Products, if a product ordered by a Customer is not available for delivery despite the confirmation of the order, and confirmation of payment, the Customer will be promptly refunded.
The Customer agrees to check without delay, and in any event not later than three (3)days from receipt of the Products, the correctness of the delivery and the inclusion of all and only the Products purchased within that period, and to inform the Seller of any defective Products received or the differences from the order placed. Slight differences and imperfections are to be considered a proof of handmade quality and the unique character and origin of the products. In any case the Customer is requested to provide a photographic proof of the defect, where the product is visibly placed inside the original package. If the package or the packages of products ordered by the Customer reach their destination in a visibly damaged condition, the Customer is asked to refuse the delivery by the shipping agent or to sign a "Goods unchecked" delivery proof.
Once the deadline referred to in the preceding paragraph is reached, without the Customer having made claims against the shipping agent, the Products delivered shall be deemed finally accepted by the Client.
HOW TO RETURN
We accept returns and exchanges on unused and undamaged products within 21 days from the date of shipping.
Shipping costs for exchanges and returns for credit for UK orders are on us. Returns for refunds have a fee of £4.50 that will be deducted from your refund to cover the cost of return shipping
To return or exchange your UK order, click here.
To return or exchange your non-UK order, you will need to:
- CONTACT US at email@example.com indicating:
- Order number (e.g. elliott#0000)
- Item Code (e.g. elliott low classic vegan white)
- Reason for the return
- ORGANIZE AND PAY FOR A PICK UP from your home and deliver the package to the address you see below:
My Warehouse Limited
Heathfield Industrial Estate
Please take care when you are trying shoes on as all products must be returned in a new, unused and undamaged condition with its original tag attached. We ask you to inform us immediately if you receive the article(s) damaged.
Use the original packaging (if possible) and seal the package securely with tape. Remove any other labels from the package.
If returning from within the UK, simply click the link above and send the item back using the shipping label provided.
If returning from outside the UK, fill in the label you received in the pack with the sender’s information and attach it to the package together with the address shown above. We must have received your return within 40 days from when you received the order.
For your protection and to ensure prompt delivery, we recommend that you send your return via UPS or insured Parcel Post and retain the receipt for your records. Elliott Wear Limited is not responsible for return postage, the cost of insurance, or lost or undelivered items.
Processing time for returns is usually 2-7 business days from the time the return package is received. We will refund the purchase price for the item(s) excluding any tax paid, less any discounts, rebates, credits or refunds already given to you in connection with such products, within thirty days. An email will be sent to confirm receipt and processing of your return or replacement request.
For any questions, please contact at firstname.lastname@example.org.
Business days are from Monday to Friday from 8:00 to 17:00 GMT, excluding bank holidays.